Success Stories

High level of customer service is supported by integrated customer information

Filter SIA Finance Manager, Sigita Shalkovska notes: “The key benefit for the company using the software is the quality of customer service, which ensures the high level of customer satisfaction, reputation of the company and sustainable sales growth”
Due to the integrated system, information about customer’s contact persons, account receivable status, recent quotations, orders and deliveries, as well as registered activities (phone calls, meetings, services) are accessible to any authorised employee of the company. „Possibility for all employees working with an integrated database undoubtedly ensures faster and more efficient information flow among different departments of the company”, Sigita Shalkovska says.

Customer Relationship Management multiplies the efforts of sales personnel

“We use the CRM data for active sales, in order to concentrate sales efforts for a given category of customers within an industry, however keeping in mind individual approach to each customer. By using available customer information sales personnel can establish fast and efficient contacts with the customers, therefore dedicating most of the efforts to the active sales, but not search for information or process management. Data stored in the quotations and orders placed by different categories of customers, is the basis for planning future sales activities”, Sigita Shalkovska states.